Verifying support with your Support PIN

When you contact VehicleMatic support, we may ask for your Support PIN to confirm we're talking to the right person before discussing your account.

Where to find it

Your Support PIN is shown in the customer portal, in the sidebar footer. It's a short code tied to your logged-in session.

How it works

• The PIN rotates automatically — it's short-lived, so a code that leaks is only briefly useful.
• Read it to our team when asked; they'll match it against your account.
• Never share your PIN with anyone who hasn't asked for it in the course of a support conversation you started, and remember that VehicleMatic staff will never ask for your password or full API key.

Staying safe

• Start support requests yourself through official channels — see Contact.
• Keep two-factor authentication on.
• Review your team activity log if you ever suspect something is off.