Credit expiry and low-balance warnings

Keep an eye on two things: how much credit you have, and when it expires.

Expiry

Pay-as-you-go credits are valid for 12 months from purchase. Your balance is always the total of your unexpired credit, so older credit is used within its validity window. Subscription top-ups refresh monthly while the subscription is active.

Low-balance and expiring-credit alerts

VehicleMatic can warn you before you run out:

• Credits low — you're notified when your balance falls below a threshold.
• Credits expiring — you're notified ahead of credit reaching its expiry date, so you can use or replace it.

These run automatically and can reach you by email, and — for the most urgent ones like a low balance — by SMS. Manage which alerts you receive, and on which channels, on the Notifications page (/app/{your-company}/notification-preferences).

In your integration

Your API responses always include your remaining credit_balance, and an insufficient balance returns a 402. Handle that gracefully and prompt a top-up. See Rate limits and reliable requests.